RETURN POLICY & DISCLAIMER
Every Millie & Co. product is carefully handcrafted in our home studio with full grain Buffalo leather. As each piece of leather is different, subtle variances may occur from piece to piece, giving each piece its own unique character.
RETURNS & EXCHANGE POLICY
At this time, Millie & Co. products are limited to exchange only. Exchanges must be made within 21 days of purchase. All pieces must be unused and returned with original packaging. Any used pieces will not be accepted for exchange.
Each Millie & Co. piece is carefully inspected before being shipped and is rarely found to be defective. In the odd case your piece is defective, we will happily replace it as soon as possible and all shipping costs will be refunded. Customers are responsible for all customs fees.
The lifetime of a Millie & Co. product is determined by the elements it is exposed to, your care, and the wear of your pup. Pieces should be treated as you would treat any leather, and should not be exposed to water, snow or other harsh elements, as this may cause tarnishing/fading and decrease the longevity of the piece in general. Should the piece be exposed to wet conditions, wipe off and allow the piece to dry on a flat surface. No Millie & Co. piece should ever be put in the dryer. Hardware tarnishing, fading, and fraying are all considered normal "wear and tear", and will not be replaced after the '21 days within purchase' time frame.
Leather and/or hardware damage due to chewing, or any other action beyond regular wear is not a manufacturer's defect. Broken items that are a result of manufacturer's defect, such as hardware failure, will be replaced by Millie & Co. as soon as possible.
Please note that Millie & Co. does not accept liability for shipping loss or damage of goods during shipping.
All Millie & Co. pieces are for accessory use only. We, as the makers, assume no liability. It is the complete and total responsibility of the customer/user to use these pieces in a way that is safe for both pet and handler.
If you have any further questions regarding purchasing, shipping, or exchanges, please get in touch: firstname.lastname@example.org